According to a recent survey by UnitedHealthcare, the Consumer Sentiment Survey, more and more consumers are embracing digital technology when it comes to healthcare. The survey found that 37 percent…
Over the past year, the FinServ and insurance organizations (FSI) had to shift their business strategies because of the COVID-19 pandemic. The recent Sitecore survey, AI & Digital Transformation: How…
A new year means new changes. In 2021 the most anticipated change for the Financial Services Industry (FSI) is in customer experience, according to findings from a recent Sitecore survey,…
The financial services industry is experiencing a time of transformation. As customers increasingly turn to digital platforms to handle everything from banking to insurance claims, organizations are finding that their…
The pandemic has changed how customers interact with organizations – and for the financial services and insurance industry (FSI) – this means an increase in digital consumption. According to a…
Technology will be key to helping financial institutions find the right, data-driven way to communicate effectively with their customers. Creating a solid personalization plan to ensure banks are sending the…