Chances are if you’re even remotely up on the latest business news you’re very much aware of the disruptive forces at work across nearly all major industries. The upheaval may come in the form of a tech startup with new ideas and low overheads, or technology like blockchain, or the ultimate one-two punch of a startup putting a new technology to work. From banking and financial services to healthcare and retail, the impact of digital transformation is the fodder of daily conversation.
However, one industry that isn’t often featured in these conversations is the insurance industry. And yet, from new forms of risk and emerging InsurTechs, to unbalanced portfolios and ever-changing customer expectations, insurance carriers are grappling with these changes too. While change brings uncertainty and possibly risk to the business the new digital environment also brings with it tremendous opportunities.
To help insurance carriers step boldly into this transformative environment, Jay Sarzen, senior analyst with Aite Group’s P&C Insurance practice and Jim Kilgore Principal, Advanced Analytics at ICC are sharing their insights in a webinar. On Wednesday, September 26, 2018 at 12:00PM, Eastern Sarzen and Kilgore will discuss how the trend to digital is impacting insurance carriers in four key areas including customer acquisition, experience, and retention, and process inefficiency.
Most importantly, however, Sarzen and Kilgore will explore how carriers can leverage their single greatest resource, data, to propel their businesses, reduce risk, and deliver customer value.