“Alexa, play relaxing music.” “Alexa, where is the nearest Chinese food?” “Alexa, play Netflix.” Over 47 million U.S. adults now own virtual assistant speakers like Alexa, Siri, and Google that…
In the insurance industry, leaders must take an offensive position to find success which can be achieved by using data to deliver business advantages to insurers. With improved competitive position,…
Collecting and analyzing data on customers is no easy task. Traditional data collection methods can take up to 8 months due to manual coding used to collect, push, and interpret…
According to the Department of Transportation, each day in the U.S. about 17,250 car accidents occur, equating to an abundance of insurance claims. Claims departments are bombarded with calls and…
Consumers are in a messaging frenzy. Over 2 billion messages are exchanged monthly over Facebook messenger. By 2019, it’s estimated that over 3.6 billion people will engage in the use…
The world of fintech is constantly evolving. With banks, financial startups, and now big tech companies joining in, customers have an array of products and services to choose from. Financial…
The insurance industry can no longer rely on snappy commercials and promotional deals to pull in customers; today the winning advantage is customer experience. In the past, insurance companies could…
Creating a Single Customer View allows financial institutions to make calculated, smarter decisions on how to analyze, target, and engage a customer. Obtaining a single view is difficult due to…
Chatbots offer customers unparalleled convenience offering real-time support, 24-7 guidance, and the ability to interact no matter where they are. While chatbots are preferred by many consumers, their use also…
Communication is changing. Customers no longer walk to their corner bank or call their long-time teller for information on their account, they go online. From banking apps to artificial intelligence,…